FAQ
Express231
To place an order, browse the products available on your preferred vendors, add the items you want to your cart, and proceed to checkout. Choose your payment method, enter your delivery details, and confirm your order. You’ll receive a confirmation email once your order is placed.
We accept a variety of payment methods, including mobile money Momo Pay, Orange Money, Visa, MasterCard, and other payment options. All transactions are processed securely to protect your information.
Delivery times vary depending on your location and the availability of the products ordered. Typically, orders are delivered within 30 minutes, an hour or a day, or a few days. You can track your order through your express231 account or by contacting customer support.
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Report the issue to our contact support, and we'll assist in resolving it.
Yes, you can cancel your order within the first few minutes of placing it.
Go to the "Order" section, select your order, and view the live tracking on the map.
We accept mobile money, credit/debit cards, and in-app wallet payment method.
Go to the "Wallet" section, select "Top Up", and choose your preferred payment method.
email us at customerservice@express231.com